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VIREO CONSOLIDATED TERMS OF USE AND TERMS OF SALE
Last Updated: September 14, 2026
PART I — GENERAL TERMS OF USE
These Terms of Use, together with any applicable Terms of Sale (Part II), Addenda (Part III), and our Privacy Notices located at vireohealth.com/privacy-notice (collectively, these “Terms”), govern your access to and use of the websites, mobile applications, and other online or digital services operated by or on behalf of Vireo Health, Inc. or any of its affiliates (each, a “Site” and collectively, the “Sites”). The term “Sites” includes all content, features, functionality, and services made available through or in connection with the Sites, unless otherwise indicated. The overarching purpose of these Terms is to establish a consistent, uniform set of terms across all Vireo websites, affiliates, and acquired brands, while ensuring compliance in each applicable jurisdiction.
THESE TERMS INCLUDE A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS. PLEASE READ THE DISPUTE RESOLUTION SECTION CAREFULLY.
By accessing or using any Site, you represent that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not access or use any Site.
Additional terms may apply to specific features, services, programs, or promotions. Where additional terms apply, they will be presented to you and are incorporated into these Terms by reference. In the event of a conflict between these Terms and any additional terms, the additional terms will control with respect to the subject matter they cover.
If you are a consumer, certain provisions of these Terms may be limited or modified by the mandatory laws of your jurisdiction. Please see the Your Local Consumer Rights Section and the Jurisdiction-Specific Notices in these Terms for important information about your rights.
The Sites are made available by Vireo Growth Inc., a British Columbia corporation, directly or through Vireo Health, Inc., a Delaware corporation, and their affiliates (collectively, “Vireo,” “we,” “us,” or “our”). Vireo Growth Inc. is the ultimate parent company of the Vireo corporate group. Vireo Health, Inc. and other applicable Vireo affiliates may own, operate, fulfill, sell, deliver, or otherwise provide particular Sites, products, services, programs, or transactions, including cannabis-related Sites and services. References to “we,” “us,” or “our” include the Vireo corporate group and all brands owned by or through those companies (e.g., Deep Roots Harvest, Proper Brands, WholesomeCo, Eaze, Everest, EveryDay Weed, Green Goods, Green Dragon, LivWell, R. Greenleaf, Schwazze, Standing Akimbo, Star Buds, Hawthorne, and Bridgewell), as well as any successor or assignee of any of the foregoing.
The applicable Vireo entity may be identified on the relevant Site, at checkout, or in supplemental terms.
We are not medical or healthcare professionals. Please see Section 12 for more information.
You must be at least 21 years of age, or at least 18 years of age with a valid medical marijuana card where permitted by applicable law, to access or use our cannabis-related Sites. For our non-cannabis Sites, you must be at least 18 years of age. By using the Sites, you represent and warrant that you are of legal age to form a binding contract with us and meet all eligibility requirements.
Our Sites are not directed to children under the age of 18 (or such other minimum age as specified by the laws of your jurisdiction). If you do not meet the minimum age requirements set forth in this Section or on the applicable Site, you may not use the Site(s). For information on how we handle personal data, including data relating to minors, please see our Privacy Notices.
Age-gating requirements are implemented at the local and brand level. Different cannabis programs have different age requirements. Age verification methods may vary by jurisdiction: some locations require entry of your date of birth, while others permit a simple affirmative confirmation. We endeavor to keep the process as streamlined as possible while meeting all compliance requirements. Age verification at Site entry does not constitute verification of eligibility to purchase, receive, possess, or use cannabis products.
To comply with applicable laws and licensing requirements, we may use geolocation technologies, IP address information, device-location services, or similar technologies to determine your approximate location and to limit access to certain features, products, services, or content.
Our cannabis-related Sites are provided for use by persons located in the United States and Canada. Our non-cannabis Sites may also be available to persons located in other jurisdictions. We make no representations that the Sites or their content are accessible, appropriate, or lawful outside the jurisdictions in which they are intended to operate. You are solely responsible for compliance with all applicable local laws when accessing the Sites, including laws relating to the purchase, possession, transportation, and use of cannabis products.
Our mobile applications are governed by these same Terms. Each mobile app will link to and incorporate these Terms. Certain mobile applications may be geofenced to specific jurisdictions as required by law.
Some features of the Sites may require you to create an account. For example, if you are ordering online, you may be required to create an account. Guest checkout may be available for certain transactions.
You are responsible for ensuring that all information you provide — including your name, email address, phone number, mailing address, billing address, and any other information — is accurate, complete, and current at all times. Inaccurate or incomplete information may result in the suspension or termination of your account.
You are solely responsible for maintaining the confidentiality of your username and password, and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to maintain the security of your account.
We reserve the right to disable, suspend, or terminate any account at any time, for any or no reason, including if we believe you have violated these Terms.
If an account is created on behalf of a business, the individual who creates the account is the account administrator. The account administrator is responsible for ensuring that all persons who access the Sites through that account are aware of and comply with these Terms. The business is jointly responsible with each authorized user for all activity conducted through the account and for maintaining the confidentiality of all login credentials associated with the account. We may require verification of authorization before granting access to a business account.
Subject to your compliance with these Terms, we grant you a personal, non-exclusive, non-transferable, revocable, limited license (without the right to sublicense) to access and use the Sites for your own lawful, personal, and non-commercial purposes. If you are an individual consumer, this license is limited to personal, non-commercial use. If you are accessing or using a Site on behalf of a business, this license extends to your internal business purposes in connection with the products and services available on that Site, subject to any separate written agreement between your organization and us.
This license does not grant any ownership right, title, or interest in the Sites or any content therein. All rights not expressly granted are reserved by us.
If you breach any of these Terms, this license will terminate automatically and immediately.
You agree that you will not use any Site in any way not expressly permitted by these Terms or in any way that violates applicable law. Without limiting the foregoing, you agree not to:
We reserve the right to investigate any suspected violation and to take any action we deem appropriate, including reporting to law enforcement authorities and cooperating with court orders or governmental requests.
The Sites and their entire contents, features, and functionality — including all information, software, text, displays, images, video, audio, and the design, selection, and arrangement thereof — are owned by us, our licensors, or other providers of such material, and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
No right, title, or interest in any content on the Sites is granted to you under any circumstances. Linking or framing the Sites or their content is prohibited without our prior written permission. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell, or exploit any of the content on the Sites.
All names, logos, product and service names, designs, slogans, and trademarks appearing on the Sites are our property or the property of our affiliates or licensors, except where otherwise noted. You must not use such marks without our prior written permission.
You may print or download reasonable extracts of Site content for your own personal, non-commercial use, or, if you are an authorized business user, for your internal business use, provided you do not modify the content or remove any copyright, trademark, or other proprietary notices.
Certain Sites may allow you to post content, including testimonials, reviews, comments, pictures, or videos (“User Content”). You are solely responsible for your User Content. We reserve the right to remove or refuse to post any User Content for any reason in our sole discretion.
By submitting User Content, you grant us a perpetual, irrevocable, royalty-free, worldwide, sublicensable license to use, reproduce, modify, distribute, display, and create derivative works from such content. User Content is deemed non-confidential and non-proprietary.
By posting User Content, you represent and warrant that: (a) you own or control all rights to the User Content; (b) the User Content is accurate and does not violate these Terms; and (c) the User Content does not infringe the rights of any third party.
User Content must comply with all applicable laws and must not (a) contain material that is defamatory, obscene, abusive, offensive, harassing, violent, hateful, or otherwise objectionable; (b) promote discrimination; (c) infringe any intellectual property or privacy rights of Vireo or third parties; (d) violate the legal rights of others; (e) be deceptive; or (f) promote any illegal activity.
The Sites may include links to websites maintained by third parties. These links are provided solely as a convenience. Their inclusion does not imply endorsement, and we are not responsible for the content of any linked websites. You access them at your own risk.
We may integrate with third-party service providers for features such as loyalty program management, programmatic advertising, and payment processing. Your use of those third-party services may be subject to the third party’s own terms and privacy policies.
Certain Sites may facilitate charitable donations (for example, to the Last Prisoner Project). In some markets, the donation may be integrated with the payment flow; in others, it may be handled separately. Any such donation is made voluntarily and is not a condition of purchase.
Your use of the Sites is subject to our Privacy Notices, which are incorporated into these Terms by reference. The Privacy Notices describe how we collect, use, disclose, store, and protect your personal information, including our practices regarding cookies, tracking technologies, data transfers, data subject rights, and children’s data. Please review the Privacy Notices and our Cookie Policy before using the Sites.
To the extent of any conflict between these Terms and the Privacy Notices on a matter relating to the collection or processing of personal information, the Privacy Notices will control.
Subscription to marketing communications is voluntary. Except as permitted by applicable law, we will not send you marketing calls and text messages (SMS or MMS) unless you have given your prior express written consent. You may provide such consent by opting in through a sign-up form on our Sites, at one of our physical locations, within our mobile applications, or through another method that clearly discloses that you are consenting to receive marketing calls and text messages from us. Such calls and text messages may be made using an autodialer, an automated system for the selection or dialing of telephone numbers, or an artificial or prerecorded voice, to the wireless telephone number you provided. Your consent to receive marketing calls and texts is not a condition of any purchase. Message and data rates may apply. Message frequency varies.
You may opt out of marketing emails by clicking “Unsubscribe” in any marketing email, and you may opt out of marketing text messages by replying “STOP” to any marketing text. Opting out of marketing communications does not affect transactional or account-related communications.
By creating an account or providing your contact information, you consent to receive transactional and account-related communications from us by email, text message, or other electronic means. Transactional and account-related messages (such as order confirmations, delivery updates, and account security alerts) are not marketing messages and are not subject to the opt-in and opt-out provisions described above.
Nothing on the Sites, and no statement, recommendation, communication, or information provided through the Sites, our employees, dispensary personnel, customer service representatives, chatbots, AI-enabled tools, loyalty representatives, delivery personnel, or other representatives, constitutes medical, nutritional, wellness, or healthcare advice, a diagnosis, a treatment recommendation, or a recommendation regarding the use of any product for any medical condition. Our personnel are not licensed healthcare providers, and any information we make available is provided solely for informational and educational purposes and should not be relied upon as a substitute for professional medical consultation, diagnosis, treatment, or advice from a qualified healthcare provider. The statements on our Sites have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. Always seek the guidance of a qualified healthcare professional with any questions regarding a medical condition.
We strongly discourage you from submitting sensitive health or medical details through the Sites except where specifically required by applicable law. Any voluntary disclosure of such information is made entirely at your own risk.
Our Accessibility Statement, available at vireohealth.com/accessibility, provides details on the accessibility features of our Sites, any known limitations, and how to report issues or request accommodations.
We comply with the notice-and-takedown procedures of the Digital Millennium Copyright Act (“DMCA”). Upon receipt of a proper infringement notice, we will promptly remove or disable access to the allegedly infringing material and will notify the content provider so that a counter-notice may be submitted.
A DMCA notification must include: A physical or electronic signature of a person authorized to act on behalf of the copyright owner; identification of the copyrighted work; identification of the allegedly infringing material; information sufficient to contact the complaining party; a statement of good-faith belief that use is not authorized; and a statement, under penalty of perjury, that the information is accurate and that you are authorized to act on behalf of the copyright owner.
We may terminate the account of any user who is a repeat infringer.
Please send DMCA notices to: Vireo Legal at legal@vireohealth.com.
Certain customer support interactions may be handled using automated or artificial intelligence (AI)-enabled tools. Any information, suggestions, or responses provided through such tools are for informational purposes only, may not always be accurate or complete, and are not binding unless and until confirmed by an authorized representative.
We may record or monitor telephone calls and other communications with you for any legally permitted reason including, for example, and not limited to, quality assurance, training and compliance. By using the Sites and engaging with us by telephone, you acknowledge and consent to such recording and monitoring.
If you are a resident of the province of Quebec, Canada the following Section 17 (Disclaimer of Warranties) does not apply to you.
ALL SITES AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT GUARANTEE OR WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.
WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, AVAILABILITY, TIMELINESS, RELIABILITY, SUITABILITY, OR USEFULNESS OF ANY PORTION OF THE SITES. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SITES AND THE ACCURACY, TIMELINESS, OR COMPLETENESS OF THE CONTENT OR SERVICES IS ASSUMED SOLELY BY YOU.
WE DO NOT WARRANT THAT THE SITES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
This disclaimer applies solely to the Sites and their content. Products purchased through the Sites are subject to the warranties, if any, described in Part II (Terms of Sale) and the applicable product warranty, not this Section.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING THE MANDATORY CONSUMER PROTECTIONS DESCRIBED BELOW.
If you are a resident of the province of Quebec, Canada the following Section 18 (Limitation of Liability) does not apply to you.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL VIREO, ITS AFFILIATES, OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, MANAGERS, EMPLOYEES, AGENTS, SHAREHOLDERS, MEMBERS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES OF ANY TYPE OR KIND, INCLUDING DAMAGES FOR LOSS OF PROFITS, DATA, REVENUE, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SITES OR SERVICES.
IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF THE SITES EXCEED THE GREATER OF: (A) ONE HUNDRED U.S. DOLLARS (US $100.00); OR (B) THE AMOUNTS, IF ANY, PAID BY YOU TO US DURING THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
These limitations do not apply to liability resulting from our fraud, gross negligence or willful misconduct, or death or bodily injury solely resulting from our acts or omissions, or to the extent prohibited by applicable law.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW. SEE ALSO THE YOUR LOCAL CONSUMER RIGHTS SECTION BELOW.
You agree to indemnify, defend, and hold harmless Vireo and its affiliates, or any of their respective officers, directors, managers, employees, agents, shareholders, members, licensors, or service providers from and against all claims, demands, liabilities, losses, expenses, damages, and costs, including reasonable attorneys’ fees, arising out of or in connection with: (a) your use or misuse of the Sites or services; (b) your breach of these Terms; (c) your violation of any applicable law or the rights of any third party; or (d) any User Content you provide.
If you are a consumer, this indemnification obligation applies only to the extent permitted by the mandatory laws of your jurisdiction. Nothing in this Section requires you to indemnify us for losses to the extent caused by our own negligence, breach, or violation of law.
If you are a resident of the province of Quebec or British Colombia, Canada the following Section 20 (Dispute Resolution, Arbitration and Class Action Waiver) does not apply to you.
IMPORTANT: PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.
Informal Resolution First. Before submitting any dispute to arbitration, you agree to contact us and make a good-faith effort to resolve it informally. You must send written notice describing the nature of the dispute, the basis for your claims, and the resolution you seek. Within sixty (60) days following receipt of such notice, the parties agree to engage in good-faith efforts to resolve the dispute. Compliance with this process is a condition precedent to commencing an arbitration.
Binding Arbitration. Except as set forth below, any dispute, controversy, claim, or counterclaim arising out of or relating to these Terms, the Sites, the services, or any products purchased through the Sites will be resolved through final and binding arbitration, rather than in court, in accordance with the Consumer Arbitration Rules of the American Arbitration Association (“AAA”). The arbitration will be heard and determined by a single arbitrator. The arbitrator’s decision will be final and binding and may be enforced in any court of competent jurisdiction. The Federal Arbitration Act and federal arbitration law apply.
Arbitration Format. The arbitration may be conducted, at the option of the party seeking relief, by telephone, online video conference, or based solely on written submissions. If the amount in dispute exceeds $10,000, the right to an in-person hearing will be determined by the AAA rules.
Arbitration Fees. If you initiate arbitration, your fees will be limited to the filing fee set forth in the AAA’s Consumer Arbitration Rules. All other fees and expenses will be allocated in accordance with the AAA Consumer Arbitration Rules and applicable law.
Class Action and Jury Trial Waiver. NEITHER PARTY MAY ACT AS A CLASS REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL, NOR PARTICIPATE AS A MEMBER OF A CLASS OF CLAIMANTS. CLAIMS MAY NOT BE BROUGHT IN ARBITRATION OR COURT ON A CLASS, CONSOLIDATED, OR REPRESENTATIVE BASIS. BOTH PARTIES WAIVE ANY RIGHT TO A JURY TRIAL.
Mass Arbitration. If twenty-five (25) or more similar claims are asserted against us at or around the same time by the same or coordinated counsel (“Mass Arbitration”), twenty (20) claims will be selected for initial individual arbitration — ten (10) selected by the claimants and ten (10) by us. Remaining claims will not be filed or deemed filed until selected to proceed.
Opt-Out Right. You may opt out of the arbitration agreement by sending written notice within thirty (30) days of your first acceptance of these Terms (or, if these Terms are amended to introduce or materially modify arbitration provision, within thirty (30) days of your acceptance of the amended Terms). The notice must include your name, address, email address associated with your account, and a clear statement that you wish to opt out. If you opt out, disputes will be resolved through court proceedings as described in the Governing Law and Venue Section below.
Exceptions. The following are not subject to arbitration: (a) claims that qualify for small claims court; (b) actions seeking injunctive or other equitable relief to protect intellectual property rights or to prevent loss of data; and (c) claims for public injunctive relief under applicable consumer protection statutes to the extent such claims cannot be arbitrated under applicable law.
Limitation Period. To the fullest extent permitted by law, any cause of action or claim arising from or relating to these Terms or your use of the Sites must be commenced within two (2) years after the cause of action accrues, or it is permanently barred.
Survival. This arbitration agreement and class action waiver survive termination of these Terms and your use of the Sites.
When This Arbitration Section May Not Apply to You. The arbitration agreement and class action waiver in this Section apply to the fullest extent permitted by applicable law. If the mandatory laws of your country, state, or province of residence prohibit or restrict the enforcement of binding arbitration, class action waivers, or jury trial waivers in consumer contracts, those provisions will not apply to you to the extent so prohibited. In such cases, disputes will be resolved in the courts identified in the Governing Law and Venue Section, subject to the Your Local Consumer Rights Section below.
If you are a resident of the province of Quebec, Canada, except for the Canadian Local Consumer Rights provision below, the following Section 21 (Governing Law and Venue) does not apply to you.
These Terms and all disputes arising out of or relating to these Terms or the Sites will be governed by and construed in accordance with the laws of the State of Delaware, without giving effect to any conflict of law rules or provisions.
The United Nations Convention on Contracts for the International Sale of Goods does not apply.
For disputes not subject to arbitration, you agree to submit to the exclusive personal jurisdiction of the state and federal courts located in the State of Delaware, and you waive any objection to the exercise of jurisdiction or venue in such courts.
If you are accessing the Sites as a consumer (that is, for purposes outside your trade, business, craft, or profession) and the laws of your country, state, or province of residence provide mandatory consumer protections that cannot be waived or overridden by contract, those protections apply to you in full, regardless of any other provision in these Terms. The choice of governing law above does not deprive you of the benefit of any such mandatory protections.
Your Local Consumer Rights - Without limiting the generality of the above provisions:
These Terms are effective unless and until terminated. We may terminate, suspend, or restrict your access to or use of the Sites at any time, for any or no reason, without notice. Upon termination, the disclaimers, limitations of liability, dispute resolution and arbitration provisions, intellectual property provisions, governing law, and indemnification obligations under these Terms will continue in full force and effect.
If we delete your account for a suspected breach of these Terms, you are prohibited from re-registering under a different name.
We reserve the right to modify these Terms at any time. For changes that are administrative, non-substantive, or do not materially affect your rights or obligations, changes are effective upon posting to the Sites and your continued use of the Sites after posting constitutes your acceptance of the revised Terms.
For changes that materially affect your rights or obligations, including changes to the Dispute Resolution, Arbitration, Governing Law, or Limitation of Liability sections, we will provide you with at least thirty (30) days’ advance notice by email (to the address associated with your account), by a prominent notice on our Sites, or by other reasonable means before the changes take effect. If a material change introduces or modifies a binding arbitration provision or class action waiver, we will require your affirmative acceptance of the revised Terms (for example, by click-to-accept at your next login or account access) before your continued use of the Sites will constitute acceptance of the revised Terms. If you do not accept the revised Terms, you may close your account.
We will update the “Last Updated” date at the top of these Terms whenever any change is made.
These Terms, together with the Privacy Notices and any additional terms referenced herein, constitute the entire agreement between you and Vireo with respect to your use of the Sites and supersede all prior agreements and understandings. Notwithstanding the foregoing, if you or your organization have entered into a separate written agreement with us governing the purchase or supply of products or services (such as a master supply agreement, distribution agreement, or purchase order framework), that separate agreement will control with respect to the subject matter it covers to the extent of any conflict with these Terms. In such cases, these Terms continue to govern your use of the Sites to the extent not inconsistent with the separate agreement. If any provision of these Terms is deemed invalid, void, or unenforceable, that provision will be severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to a parent, subsidiary, acquirer, successor by merger, or any third party that assumes our rights and obligations. Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and us. We will not be liable for any delay or failure to perform resulting from causes beyond our reasonable control. You agree to comply with all applicable export laws and regulations. You represent that you are not located in any country subject to a U.S. Government embargo and are not listed on any U.S. Government list of prohibited or restricted parties. A printed or electronic version of these Terms will be admissible in judicial or administrative proceedings to the same extent as other business documents originally maintained in printed form.
California Residents.
New Jersey Residents. If you reside in New Jersey, no provision of these Terms shall apply to the extent it limits or waives rights or remedies that cannot be limited or waived under New Jersey law, including provisions relating to negligence, statutory consumer protections, warranty disclaimers, indemnification obligations, or choice-of-law provisions that would deprive you of the protections afforded by New Jersey law.
Additional U.S. State-Specific Provisions. To the extent that applicable state law provides rights or protections that cannot be waived or limited, those rights or protections are preserved regardless of any contrary provision in these Terms.
Canadian Residents. If you are a consumer resident in Canada, these Terms do not limit or exclude any rights or remedies available to you under the mandatory consumer protection legislation of your province of residence, including but not limited to statutory cooling-off periods, disclosure requirements, prohibitions on unfair business practices, and restrictions on the enforceability of foreign governing law clauses, mandatory arbitration provisions, class action waivers, and limitations of liability in consumer contracts. Canadian consumer protection legislation is governed at the provincial level and may vary across provincial borders. These Terms are intended to comply with applicable provincial consumer protection requirements, including the Loi sur la protection du consommateur (Quebec), the Consumer Protection Act, 2002 (Ontario), the Business Practices and Consumer Protection Act (British Columbia), and the Consumer Protection Act (Alberta).
European Economic Area Residents. If you are a consumer resident in the EEA, you may have the right to withdraw from a distance purchase within 14 days of delivery without giving any reason, in accordance with Directive 2011/83/EU as implemented in your Member State. This right of withdrawal is in addition to, and not limited by, any return policy described in these Terms. For full details on how to exercise this right, please contact us using the information in the How to Contact Us Section.
United Kingdom Residents. If you are a consumer resident in the United Kingdom, you benefit from statutory rights under the Consumer Rights Act 2015 that cannot be excluded or limited by these Terms, including rights relating to goods that are of satisfactory quality, fit for purpose, and as described. Nothing in these Terms affects those statutory rights.
If you have any questions about these Terms, please contact us:
For brand-specific inquiries, please refer to the contact information on the applicable brand’s website.
PART II — TERMS OF SALE
This section applies when you buy something through one of our websites or mobile apps. It covers how orders work, pricing, payment, shipping, returns, and warranties. These Terms of Sale supplement — and are incorporated into — the General Terms of Use in Part I.
These Terms of Sale apply to all purchases of products or services made through the Sites, whether cannabis products, gardening, agricultural and hydroponics products, or other merchandise.
Purchases are also governed by any product-specific or brand-specific terms of sale linked or referenced on the applicable Site (“Supplemental Terms of Sale”), which are incorporated by reference.
To place an order, you must meet the minimum age requirement applicable to the products you are purchasing and must abide by all applicable local, state, provincial, federal, and other laws and regulations. For cannabis products, see Addendum A for additional eligibility requirements.
When you place an order, you are making an offer to purchase the products selected. A confirmation email acknowledges receipt of your order but does not mean it has been accepted. Your order is accepted, and a binding contract is formed, only when items are dispatched or a separate acceptance confirmation is sent. We reserve the right to decline any order at our sole discretion. Product availability is not guaranteed until fulfillment is completed in accordance with applicable law.
We reserve the right to limit the quantities of any product or service offered, and to refuse or cancel any order that appears to violate these Terms.
We endeavor to describe our products as accurately as possible. However, all features, content, specifications, and prices are subject to change without notice. Natural products may differ from batch to batch owing to seasonal variability, soil and climate conditions, harvest cycles, aging, and other factors inherent to agricultural and botanical goods. Such differences are expected and do not represent a product defect or breach of warranty.
Product images are provided for illustrative purposes only. Actual products, packaging, labeling, and appearance may vary due to manufacturing changes, regulatory requirements, or other factors.
If you receive a product that materially differs from its description, you may return it unused within the applicable return window for a refund or exchange, subject to applicable law and the return policy posted on the applicable brand’s Site.
All prices are quoted in the currency indicated on the applicable Site. Prices on our Sites may vary from prices at our physical locations or other platforms. We are under no obligation to honor or match pricing displayed on any other platform.
In the event of a pricing error, we reserve the right to cancel or refuse any orders placed at an incorrect price, even after an order confirmation has been sent.
You are responsible for all applicable sales, use, and other taxes. Tax applicability and rates vary by jurisdiction.
If you wish to purchase a product, you may be asked to provide payment information, billing address, and shipping information. You grant us and our service providers the right to provide such information to third parties for purposes of facilitating the transaction. You represent that you have the legal right to use any payment method utilized.
Available payment methods may vary by product type and jurisdiction and may include ACH, debit, cash on receipt (for in-store pickup), and other methods as indicated at checkout.
Where Gift Cards are offered for purchase or redemption on the applicable Site, additional terms and conditions apply. By purchasing, accepting, or using a Gift Card, you agree to the terms set forth in Addendum D (Gift Card Terms), which supplements and forms part of this Agreement.
Unless you are an authorized business user purchasing pursuant to a separate written agreement with us, all products purchased through the Sites are sold strictly for personal, non-commercial use. Orders placed through our consumer-facing Sites that appear intended for resale, export, or redistribution may be refused or canceled at our discretion.
Whether you are purchasing for personal or business use, you are solely responsible for ensuring that your purchase, possession, and use of any product complies with all applicable laws.
Shipping, delivery, and return policies are brand-specific and location-specific. Please refer to the applicable brand’s Site for detailed shipping, delivery, and return information. Cannabis products are subject to the interstate transport restrictions in Addendum A. Right of Withdrawal (EEA and UK Consumers) - If you are a consumer resident in the European Economic Area or the United Kingdom, you have the right to withdraw from a distance purchase within fourteen (14) calendar days of the day on which you (or a person you nominate) receive the goods, without giving any reason. To exercise this right, you must inform us by a clear written statement (e.g., by email to legal@vireohealth.com) before the withdrawal period expires. Upon withdrawal, we will reimburse all payments received from you, including standard delivery costs, within fourteen (14) days of receiving the returned goods or proof of return shipment. We may deduct from the reimbursement any diminution in value resulting from your handling of the goods beyond what is necessary to establish their nature, characteristics, and functioning. You bear the cost of returning the goods. This right of withdrawal does not apply to sealed goods that have been unsealed after delivery and are not suitable for return due to health or hygiene reasons.
Title to shipped products and all risk of loss or damage transfer to you when the products are tendered to the shipping carrier. Any claims for lost or damaged shipments must be filed directly with the carrier.
For products fulfilled directly by us or picked up in-store, title and risk of loss pass to you upon delivery or pickup.
Any warranties applicable to products are governed solely by the applicable product warranty statement and not by these Terms generally. Except as set forth in an applicable product warranty, and to the maximum extent permitted by law, all other warranties — whether express, implied, statutory, or otherwise — are disclaimed. In the event of a conflict between these Terms and an applicable product warranty, the product warranty governs.
By using any products purchased through the Sites, you acknowledge and agree that you are fully and solely responsible for proper handling and usage, and you assume any risks associated therewith, including physical injuries, health effects, allergic reactions, or other adverse reactions, subject to applicable law.
We may offer promotions, discount programs, and other offers from time to time. Such offers are subject to their specific terms, may be modified, suspended, or terminated at any time, have no cash value, are not transferable, and may not be combined with other offers unless otherwise stated. If a promotion is applied in error, we may cancel the order or require payment of the correct amount.
PART III — ADDENDA
These Addenda apply to specific types of Sites, products, or programs. Only the addenda relevant to your use apply to you.
ADDENDUM A — U.S. CANNABIS-SPECIFIC TERMS
This Addendum applies to all Sites operated by Vireo affiliates engaged in the cultivation, manufacture, distribution, dispensing, or delivery of cannabis products in the United States. It supplements the General Terms of Use and Terms of Sale.
ADDENDUM B — LOYALTY / REWARDS / MEMBERSHIP PROGRAMS
This Addendum governs your participation in any loyalty, rewards, or membership program (each, a “Program”) offered through our Sites. By joining or using a Program, you agree to these terms.
ADDENDUM C — REFERRAL PROGRAM
This Addendum governs your participation in any referral program (each, a “Referral Program”) offered through our Sites. By sharing a referral code or signing up via a referral code, you agree to these terms.
ADDENDUM D — GIFT CARD TERMS
This Addendum applies where Gift Cards are offered for purchase or redemption on the applicable Site and supplements the terms set forth in the main body of this Agreement.
